Netty’s Novelties – Refund and Return Policy
1. General Policy:
Due to the unique nature of our vintage and second-hand items, we generally do not offer returns or refunds. We strive to provide accurate descriptions and detailed photographs to ensure customer satisfaction. However, we understand that exceptions may be necessary in certain circumstances.
2. Exceptions for Returns and Refunds:
Returns and refunds may be considered under the following conditions:
- Significantly Misrepresented Items: If the item you receive is materially different from the description or photographs provided on our Site, you may be eligible for a return and refund.
- Damaged Upon Arrival: If the item arrives damaged due to shipping, you must notify us within [Number] days of receipt with clear photographs of the damage to both the item and the packaging.
3. Non-Returnable Items:
The following items are not eligible for returns or refunds:
- Items sold “as is” and clearly marked as non-returnable.
- Items that have been altered, damaged, or used by the customer after receipt.
- Items that show expected wear or imperfections consistent with their vintage or second-hand nature.
- Items returned without prior authorization.
4. Return Process:
- To initiate a return, please contact us at [Your Email Address] within the specified timeframe (see section 2).
- Provide your order number, a detailed description of the issue, and supporting photographs.
- We will review your request and determine if it meets the criteria for a return.
- If your return is approved, we will provide you with return shipping instructions.
- Returned items must be shipped back in their original condition and packaging.
- Customers are responsible for return shipping costs, unless the return is due to our error (e.g., significantly misrepresented item or damaged upon arrival).
- We recommend using a trackable shipping method and insuring the package, as we are not responsible for lost or damaged return shipments.
5. Refund Process:
- Once we receive the returned item and verify its condition, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [Number] business days for the refund to be processed and reflected in your account.
6. Customer Responsibility:
- It is the customer’s responsibility to carefully review product descriptions and photographs before making a purchase.
- Please contact us with any questions about an item’s condition or specifications before ordering.
7. Policy Changes:
- Netty’s Novelties reserves the right to modify this Refund and Return Policy at any time. Changes will be posted on the Site and will be effective immediately.
8. Contact Us:
- If you have any questions or concerns about our Refund and Return Policy, please contact us at: nettysnovelties@restore-your-credit.com
